1. GENERAL PROVISIONS
OPG Ivana Prah (Ivana Prah family farm), (hereinafter: Mendula Natural Cosmetics) is the owner and founder of the Mendula Natural Cosmetics brand. OPG Ivana Prah is the owner of the web page www.mendulakozmetika.eu (hereinafter: web page).
These general provisions regulate the use of services and content of this web page.
All the materials and photographs available on this web page are the property of OPG Ivana Prah and can be used solely with the written consent of the user.
The web page could be unavailable in case of regular maintenance of the page or some other external condition.
The buyer is a natural or legal person that commits to the purchase on this web page.
The buyer is to provide accurate data upon registration or upon their order.
The buyer must have the legal capacity to make the purchase.
3. SALE AND PRODUCTS
The price is clearly displayed, representing the retail price, without value added tax, in the currency of Croatian kuna.
OPG "Ivana Prah" is not registered for VAT. VAT is not included pursuant to Article 90, Paragraph 1 and 2 of the Act on Value Added Tax.
For more information on the special procedure of tax calculation for tax payers not registered for VAT, click here.
The minimum amount for an individual order is not specified.
The discount is clearly displayed, with the price before the discount and the current discounted price. A coupon enables the buyer to make a purchase with discount or other benefits for the owner of the safety code. The code can be obtained as a reward for previous purchase, or as a promotional code.
The ingredients for an individual product that are cited in the Description for that product entirely and truthfully correspond to the ingredients of the product that is being sold.
In the case of miscalculated number of certain products in stock due to the increased number of orders, it could happen that these products are unavailable after the processing of an order. In that case we will inform the buyer upon the shortage of those products, the time of availability, and offer the choice of cancelling the order, waiting for the availability of the product, or replacement of the product with another product that is available.
The Buyer chooses among the offered products and they are stored in the shopping cart, with the current total amount for the purchase clearly displayed. It is possible to add or remove certain products or to increase or decrease their quantity at any time.
After the Buyer had chosen the desired products, they proceed to the next step - ordering the products. The Buyer pays for the order by payment slip/online banking.
The payment is registered manually, after being made visible on the transfer account held by the owner of Mendula Natural Cosmetics. The account is checked at least once a day on each working day. The Buyer is to refer to the order number in the reference number section for the order to be processed validly. The registration of payment is visible to the Buyer in user account details and via e-mail notifications.
In case of the incorrect payment amount, Mendula Natural Cosmetics shall make the refund of the excess amount to the account of the Buyer.
Mendula effects the deliveries by the Croatian postal service of Hrvatska pošta. The deliveries are made on the territory of the Republic of Croatia and Worldwide.
Mendula hands the orders for delivery within three working days after the payment was effectuated by the Buyer and registered by Mendula Natural Cosmetics.
In case of the miscalculated number of certain products in stock due to the increased number of orders, it could happen that these products are unavailable after the processing of an order. In that case we will inform the buyer upon the shortage of those products, the time of availability, and offer the choice of cancelling the order, waiting for the availability of the product, or replacement of the product with another product that is available.
The costs of delivery are calculated upon the total weight of the purchased products. For more details, see Table: Delivery costs.
In case of return of the delivery, the Buyer is to pay the costs of delivery for Mendula Natural Cosmetics to resend the order, even in case of free shipping for that delivery.
6. COMPLAINTS AND REFUNDS
OPG Ivana Prah (Mendula Natural Cosmetics, hereinafter: Mendula) is to orderly and safely pack the delivered products as to avoid damage during delivery.
If you notice that the package was damaged, you are not required to accept the delivery.
Mendula is responsible for material defects of products sold on their web page in accordance with legal regulations of the Civil Obligations Act of the Republic of Croatia, Articles 400 - 422 in particular.
In accordance with the Consumer Protection Act, you can terminate the purchase contract unilaterally within 14 days, with no obligation to submit your reasons. In order to be able to exercise your right to the unilateral termination of the contract, you are required to inform us upon your decision before the expiration of the 14-day period with the unequivocal statement, sent by mail, e-mail, or by telephone, with your name, last name, address, telephone number, telefax, or e-mail address, and you can also use the below attached sample document for unilateral termination of the contract.
The time limit for unilateral termination of the contract is 14 days, beginning with the day of taking into posession the goods that are the object of the contract by you or by a third person authorised by you other than the shipping agent. If you unilaterally terminate the contract, we will refund your money, including shipping costs, without delay, latest within 14 days from the day of receiving your decision on the unilateral termination of the contract. The refund will be effected in the same way in which you had made the payment. If you accepted some other means of refund of your payment, you are exempt from any costs related to the refund.
We can effect the refund after the restitution of goods to us or after the delivery of evidence that the goods were shipped back to us. The costs of shipment are covered by us. You are responsible for each devaluation of goods made as a result of mishandling the goods, except the handling necessary to determine the nature, characteristics, and functionality of goods. The sample document for unilateral termination of the contract that can be found on our web site (below) can be filled up electronically and sent to the e-mail address: email@example.com.
The confirmation of receipt of the notification on the unilateral termination of the contract will be sent to you by e-mail without delay. In case of additional questions, you can also contact us by telephone on +385917200132 (Ivana Prah) or via contact form (in the Contact us section).
SAMPLE DOCUMENT FOR UNILATERAL TERMINATION OF THE CONTRACT
1. Client's name, last name, and address:
2. To: Ivana Prah, J. J. Strossmayera 25, 51500 Krk, Croatia, tel.:+385917200132
3. I, __________________ , hereby declare that I am unilaterally terminating the Contract on the purchase of the following goods ___________________, received on the day of _______________ .
- client's signature (only for the form submitted on paper)
The information on the ingredients, medical diagnoses, drugs, and other products are basic. They are here for informative and educational reasons exclusively, and they do not include neither all the necessary precautions for the said products, nor their action, possible interactions, and effects of their action. These information ARE NOT medical advice. We shall not be held responsible for handling the information on the products, their use, or action.
The descriptions of products are not medical advice, nor the advice upon which to make the diagnosis or therapy for your problems. The publications and content found on the web pages or any part of theirs cannot be considered the basis to make medical, personal, financial, or business decisions. The users are responsible for any damage resulting from their activities that are not in accordance with the above stated, as well as for other damages that could result from that.
8. FINAL PROVISIONS
By accepting these conditions, the Buyer accepts their provisions and accepts that they make an integral part of the contract.